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The lamps are created from handmade washi paper and bamboo ribbing, supported by a BAMBOO frame.
Large: Dimensions L：19.2 in (49 cm) ，H：108 in (275 cm)
Medium:Dimensions L：14 in (36 cm) ，H：75 in (190 cm)
Small Dimensions L：12 in (31 cm) ，H：61 in (155 cm)
1.FREE
2.ONLY Need 4-12 Days
30-Day Easy Returns: If you’re not satisfied, request a return within 30 days of delivery for a full refund to your original payment method.
How to Start: Email banzhuduizhang@gmail.com or use the returns form at Checkout → Orders with your order number and photos (if applicable). We’ll send simple return instructions and an RMA number.
Defective or Damaged Items: If the item arrived damaged or has a manufacturing defect, we’ll cover return shipping and send a replacement or full refund—your choice—once verified. Please include photos in your initial message.
Change of Mind / Fit Issues: Returns for non-defective items are accepted; buyer pays return shipping unless otherwise agreed. Items must be returned in original condition and packaging.
Inspection & Refund Timing: Once we receive and inspect the item, refunds are issued within 7 business days. You’ll receive an email confirming the refund.
Missing Packaging / Restocking: Items missing original packaging, missing parts, or showing obvious misuse may be subject to a partial refund or a small restocking fee.
Warranty: We back our products—see the Manufacturing section below for warranty details and how we handle repairs/replacements.
Questions? Contact banzhuduizhang@gmail.com — we respond within 24–48 business hours.
Handcrafted & Small-Batch: Each lamp is produced in small batches by skilled artisans using traditional hand-craft techniques to ensure consistent finish and character.
Materials: We use premium lightweight papers and sustainably sourced frames (e.g., bamboo/wood), selected for durability and warm light diffusion. Materials are chosen for both aesthetics and longevity.
Quality Control: Every piece passes a multi-point inspection — frame fit, shade integrity, wiring and socket safety, and packaging — before it leaves the workshop.
Safety & Compatibility: Fixtures are built to standard electrical safety practices and are compatible with common bulb types. Always follow local electrical codes and the included installation instructions.
Sustainability & Packaging: We prioritize responsible sourcing and ship in protective, recyclable packaging designed to minimize transit damage.
Repairs & Warranty: We offer a one-year limited warranty against manufacturing defects. For warranty claims, email banzhuduizhang@gmail.com with photos; we’ll evaluate and provide repair, replacement, or refund options.
Lead Times & Custom Work: Most items ship quickly; custom or special finishes may take an extra 1–3 weeks. We’ll confirm timelines at purchase.
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