Refund policy

Our Peace of Mind Guarantee

30-Day Zen Guarantee

We want you to love the glow of your new lamp. If it doesn’t quite fit your space or vibe, you have 30 days from the date of delivery to request a return.

If Your Lamp Arrives Damaged

Washi paper is delicate, and sometimes the journey can be rough. If your lamp arrives with any tears, broken bamboo, or electrical issues:

• Take a quick photo of the damage.
• Email us at hello@captainsbamboo.com.

We will ship a replacement immediately at no extra cost to you, or give you a full refund. No stress, no long forms.

Change of Mind

If the lamp is intact but you simply changed your mind, we accept returns in original packaging. To stay sustainable and keep our prices fair, we ask the buyer to cover the return shipping for "change of mind" cases.

Refund Process

Once we receive and inspect your item, your refund will be processed back to your original payment method within 7 business days.